Shipping policy

How long will it take for my order to arrive?

At Kira Rituals, we carefully prepare and package every order to ensure it reaches you in the best possible condition.

Order Processing Time

Most orders are processed and shipped within 1-2 business day. During launches, restocks, or particularly busy periods, processing may take up to 3 business days.

Once your order has shipped, delivery typically takes an additional 3–5 business days, depending on your location and the shipping carrier. Please note that these are estimates and are not guaranteed delivery dates.

Custom orders, pre-orders, and other special requests may require additional processing time. If you have questions about the expected processing time, please contact us at kirarituals@gmail.com before placing your order.

Shipping Methods & Rates

United States: We ship via USPS with a flat shipping rate of $8.95 per order.

Canada: Shipping rates are calculated at checkout based on the carrier and destination. Canadian orders may be subject to applicable customs duties, taxes, tariffs, or other import fees, which are the responsibility of the customer unless otherwise stated.

Local Pickup: Free local pickup is available in Clarksburg, Maryland. Please follow the instructions provided at checkout regarding pickup arrangements.

Priority & Express Shipping

If expedited shipping options are available at checkout, please note that the shipping speed applies to transit time after your order has been processed and handed over to the carrier. It does not necessarily shorten order processing time.

If you need your order by a specific date, please contact us at kirarituals@gmail.com before placing your order. We will do our best to accommodate your request, but delivery dates cannot be guaranteed.

Summer Shipping & Candle Care

During warmer months, candles may be exposed to high temperatures during transit. We take care to package our products appropriately, but we cannot control the temperatures packages encounter while in transit.

When your package arrives, we recommend bringing it indoors promptly and storing your candles in a cool, dry place away from direct sunlight and heat.

Carrier Delays, Lost, or Stolen Packages

We do our best to meet our estimated processing and delivery times. However, delays may occur due to weather, carrier disruptions, customs processing, or other circumstances beyond our control.

Once your order has been handed over to the shipping carrier, we cannot control its transit or delivery. Tracking information will be provided when available.

If your package appears delayed or missing, please check your tracking information and contact the carrier to initiate an investigation or claim. If you need assistance, email us at kirarituals@gmail.com with your order number, and we will do our best to help.

For packages marked as delivered but not received, we recommend checking around your delivery location and contacting the carrier for further assistance.

If your order arrives damaged, please contact us at kirarituals@gmail.com with your order number and clear photographs of the damaged package and products so we can review the issue and determine the appropriate next steps.

We appreciate your patience and understanding as a small, family-run business. Thank you for supporting Kira Rituals!