Where are you located?
We are based in Clarksburg, Maryland.
Do you offer wholesale?
Yes! We'd love to hear from you. For wholesale inquiries, product information, and pricing, please email us at kirarituals@gmail.com
Where do you ship?
We currently ship throughout the United States and Canada.
Which mail carriers do you use?
United States: Orders ship via USPS at flat rate of $8.95 regardless of order size.
Canada: Orders ship via USPS or UPS. Shipping fee is determined by the shipping carrier at checkout.
Will I have to pay customs duties or import taxes on Canadian orders?
Orders shipped to Canada may be subject to customs duties, import taxes (GST/HST/PST), and carrier brokerage or customs clearance fees. These charges are determined by Canadian customs authorities and the shipping carrier and are the customer's responsibility. They are not included in the product prices or shipping fees charged at checkout unless explicitly stated.
Kira Rituals is not responsible for delays caused by customs processing or for additional charges assessed upon import.
How long will it take to get my order via mail?
We work hard to prepare and ship your orders as quickly as possibel. Most orders ship within 1-2 business day (Monday–Friday). During busy periods, product launches, or restocks, please allow up to 3 business days for processing and shipment.
Once shipped, U.S. orders typically arrive within 3–5 business days. Canadian delivery times may vary depending on the carrier, destination and customs. Please check the announcement banner at the top of our website for our current processing time.
How does local pickup work?
Local pickup is free and available in Clarksburg, Maryland.
At checkout, select the Local Pickup option. Once your order is ready, typically within 1–2 business days, you’ll receive an email with instructions for scheduling your pickup.
To help us keep everything organized, please do not send pickup requests through social media DMs.
All local pickup orders must be collected within 5 days of ordering.
All local orders must be picked up within 5 days of ordering.
Can I send a gift to a friend, family or loved one?
Absolutely! We love helping you share a little something special.
Our invoices do not display product prices and serve as itemized gift receipts. If you’d like to include a personal message, simply enter it in the order notes before checkout, and we’ll make sure it’s highlighted for the recipient.
If you’re sending a gift directly, remember to enter the recipient’s shipping address at checkout.
Do you offer gift cards?
Gift cards are not currently available, but we hope to offer them in the future!
Do you accepts returns or exchanges?
Due to the nature of our handmade products, all sales are final, and we do not offer refunds or exchanges.
If your order arrives damaged, please refer to our damaged-item policy below so we can review the issue.
Stolen packages, packages delivered to the wrong address, or entering your address incorrectly:
If UPS/USPS fails to deliver your package correctly or if your package is stolen, this is not the responsibility of Kira Rituals.
If your package is missing, stolen, or incorrectly delivered by the carrier, please contact USPS or UPS to initiate a claim or delivery investigation.
Please double-check your shipping address before completing your order. If an incorrect address is provided and the package is returned to us, an $8.95 reshipping fee will apply to cover the cost of shipping the order again.
What if my order arrives damaged?
We want your order to arrive safely and in perfect condition. If your order arrives damaged, please email kirarituals@gmail.com as soon as possible with the following photos:
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A close-up photo of the damaged item.
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A photo of the shipping box and all packaging materials used.
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A clear photo of the shipping label on the box.
Please contact us by email rather than social media DM so we can keep all the details together and assist you more efficiently.